Heartvale Town

Support

1Account and villages

How do I sign in?

On the start screen, choose Sign in with Apple, Sign in with Google, or an email address and password. If you are new with email, you can create an account on the same screen.

I forgot my password.

On the email sign-in screen, type your address and tap “Forgot password”. A reset link is sent to your email; check your spam folder too.

I have a new phone. Where are my villages?

Sign in with the same account on the new device and your villages come back from the cloud. As your villages change, they are backed up to your account at most every few minutes.

The game asks “Which village should stay?”

When the same account has different progress on two devices, the game asks which one to continue with. The copy you do not choose stays on that device as a backup; nothing is lost.

How do I delete my account?

Settings › Account › Delete account. Your profile, friendships and cloud village backups are deleted permanently; villages on the device stay on the device. If you cannot get into the game, email us from your account's email address. More in the Privacy Policy.

2Friends

How do I add a friend?

On the main menu, go to Friends › Add and enter your friend's code (HV-…); you can share your own code from the same place. Once your friend accepts, you can visit each other's villages.

My friend cannot visit my village.

Visitors see the Campaign village you played last. If you have only played Creative Mode, there is nothing to show yet: play a Campaign village for a while with an internet connection.

How do I remove a friend?

Tap them in your friend list and choose “Remove friend”.

How do I report or block someone?

Tap “⋯” on their profile, on an incoming request card or while visiting their village: “Report” goes to our team, and “Block” removes them from your list so they can no longer send you requests. You can unblock players from “Blocked players” on the Friends screen.

3Purchases

I cannot see something I bought, or I am on a new device.

Open the Shop (Isolde's Caravan) and tap Restore purchases at the bottom. You need to be signed in with the Apple ID you bought it with.

How does the Town Pass work?

The Town Pass runs by season and never expires. You level up as you play, and free track rewards are open to everyone. Buy the premium track once to unlock that season's premium rewards; those for levels you have already reached arrive straight away, and after level 30 bonus levels keep bringing a little silver or resources.

I would like a refund.

Apple handles purchases, so refunds are requested from Apple: reportaproblem.apple.com.

4The game

How do I change the language?

Settings › Language: English, Turkish or your device language.

How do I turn off notifications?

On your iPhone or iPad: Settings › Heartvale Town › Notifications.

Can I lose?

No. Heartvale has no losing, no penalties and no time limits; your village waits for you.