Heartvale Town

Privacy Policy

Last updated: 23 October 2026

1What this policy covers

This policy covers the Heartvale Town app for iPhone and iPad, the browser version of the game (playheartvale.meck-int.com) and this website, all made by Meck Interactive (“we”). It explains what we process and why, who we share it with, how long we keep it and what your rights are. Meck Interactive is responsible for your data; you can reach us at app@meck-int.com.

2Account and sign-in

To play, you create an account with Sign in with Apple, Sign in with Google, or an email address and password. Sign-in is provided by Google Firebase Authentication, which processes:

• your email address (or, if you choose “Hide My Email” with Apple, the relay address Apple gives us);
• your name, if the sign-in provider shares it;
• the ID assigned to your account, your sign-in method and sign-in times;
• for email sign-in, your password, which Firebase stores in a one-way encrypted form that we cannot see.

Firebase also processes technical information such as your IP address and device or browser details to protect accounts from abuse. Purpose: to recognise you and link your villages to your account.

3What is backed up to your account

So that you never lose your villages and can carry on from another iPhone, iPad or browser, the following is stored with your account in Google Cloud Firestore (Europe region):

• your Creative Mode and Campaign saves, and your album;
• your Town Pass progress and premium track ownership;
• your profile, showcase photos, villager outfit and village style choices, templates, likes and friend list;
• a random device ID created by the app, so we can tell which device sent a backup, and a short summary of your villages (name, chapter, last change).

Only you can read this backup; your friends cannot. Changes are sent at most every few minutes. Your settings (language, sound, season and so on) stay on your device.

4Friends and what they see

Adding friends is optional. Every player has a friend code (for example HV-K7MP-Q2XR).

• A signed-in player who knows your code sees your player name, picture and frame so they can send you a request.
• Anyone you send a request to, or receive one from, can look at your profile before accepting.
• Your friends see: your player name, About text, picture, frame, banner and badge, Town Pass level, your village's name and summary (chapter, number of houses, calendar, album count), up to five showcase photos, how many likes you have received, when you were last in the game, and a copy of the Campaign village you last played so they can visit it.
• Friends can like your village once a day; only you can see who liked it.

There is no chat or messaging. You can remove a friend at any time with “Remove friend”; they can then no longer see your profile or village.

You can report a player with “Report” or remove them with “Block”; a blocked player cannot find you or send you requests. A report sends our team your account ID, the reported player's account ID, the reason you chose and an optional short note; reports are kept only for review and deleted once reviewed. Your block list is kept in your account backup. Player names, About texts and village names are filtered for offensive words.

5Purchases

Purchases are optional and made through the App Store. Apple handles payment; your card and payment details never reach us. We learn from Apple which items you own and store this on your device; Town Pass ownership is also written to your account backup. On another device, use “Restore purchases” to get them back from the App Store. Building plans are never sold for real money; silver and resources are earned by playing.

6What stays on your device

The game also keeps your saves and settings on your device (in the app's own storage and its backup files). Photos and videos you take in Photo Mode are saved to Photos or shared only when you choose; the app asks only for permission to add photos and never reads your photo library.

Deleting the app removes its data from the device. If your device backup (iCloud or computer) is on, iOS may include app data in it under Apple's rules; that backup never reaches us.

7Notifications

The app may send local notifications. They are scheduled on your device, never come from a server, and are optional: iOS asks for permission, and you can turn them off in Settings at any time.

8What we do not use

• No ads.
• No analytics, crash reporting or usage measurement.
• No tracking across apps and websites, so we never ask for tracking permission on iOS.
• No access to your location, contacts, camera or microphone.

We do not sell or rent your personal data, and we do not share it with anyone for advertising.

9Service providers

We use the following services to run the game. They process data on our behalf and under their own privacy terms:

• Google Firebase (Authentication and Cloud Firestore): account, backup and friend data. Firestore data is kept in Europe (eur3 region); because sign-in runs on Google's global infrastructure, some data may be transferred outside Türkiye and the European Union (for example to the United States). Google carries out these transfers under its own data processing terms.
• Apple: Sign in with Apple and App Store purchases.
• Sign in with Google: if you sign in with your Google account.
• Browser version: the typeface loads from Google Fonts and the 3D library from jsDelivr; these services may see your IP address when they connect.

We may share data with the authorities where the law requires it (for example, a court order).

10How long we keep data, and how to delete it

We keep your data for as long as your account exists. We never delete an account just because you have not signed in for a while; your villages wait for you.

You can delete your account from inside the game at any time: Settings › Account › Delete account. This immediately deletes your account, profile, showcase, friendships, requests, likes, your visit copy and your cloud village backups; reports you sent stay until they have been reviewed. Villages on this device stay on the device; delete the app to remove them.

If you cannot get into the game, email app@meck-int.com from your account's email address and we will delete your account within 30 days. Short-lived technical copies in Google's infrastructure are cleared automatically within Google's own timeframes.

11Your rights

Under KVKK in Türkiye, the GDPR in Europe and the laws where you live, you have the right to access your data and get a copy, correct inaccurate data, ask for it to be deleted, and restrict or object to its processing. You can change your profile and showcase yourself in the game; for anything else, write to app@meck-int.com and we will reply within 30 days. If you are not satisfied with our answer, you can complain to the Turkish Personal Data Protection Authority or to the data protection authority in your country.

Our legal bases are: providing the game to you for the account, backup, friends and purchases (performance of a contract); protecting accounts from abuse (legitimate interest); and legal obligations.

12Children

Heartvale Town is a calm game suitable for all ages, with no ads, no chat and no matching with strangers. If you are under 13 (or under the age of digital consent in your country), play with a parent's permission. If we learn that we have collected a child's personal data without a parent's permission, we will delete it. Parents can have their child's account deleted by writing to app@meck-int.com.

13Security

All connections between the app and our servers are encrypted (HTTPS). Security rules make sure that only you can read your backup and that only you and your friends can read your profile. No method is completely secure; if a data breach happens, we will inform you and the authorities as the law requires.

14This website

This site uses no cookies, analytics or tracking. The typeface loads from Google Fonts.

15Changes

When we change this policy, we update the “Last updated” date above and announce important changes in the app and on this page.

16Contact

Meck Interactive · app@meck-int.com